Cancellation and Refund Policy

CANCELLATION PRIOR TO SERVICE ARRANGEMENT

If you cancel your order(s) before we arrange the appointment, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at enquiry@unismartpest.com

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission for a cancellation prior to goods shipment.

Any cancellation or postponement have to notify us at least 3 days earlier.

REFUND POLICY

• Your full refund will be issued within 7 working days from the refund request date.
• The method of refund will be processed depending on your original payment method.
• Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
• Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.